Head of Integrity Risk

Role purpose: Lead the organization’s integrity risk strategy by identifying, assessing, and mitigating integrity-related threats (e.g., fraud, corruption, conflicts of interest, misconduct, sanctions/AML, and reputational risk) while strengthening governance, controls, and ethical culture.

Key responsibilities

Design and own the integrity risk management framework, policies, and operating model.
Conduct enterprise and program-level integrity risk assessments; define risk appetite, controls, and remediation plans.
Oversee investigations and case management for integrity incidents; ensure consistent triage, escalation, and documentation.
Partner with Legal, Compliance, Audit, Security, HR, and business leaders to embed controls across processes and third parties.
Develop monitoring, reporting, and metrics (KRIs/KPIs); deliver clear updates to senior leadership and governance bodies.
Lead third-party integrity due diligence, onboarding, and ongoing screening where applicable.
Drive training, communications, and culture initiatives to improve awareness and adherence to ethical standards.
Manage and mentor a team; set priorities, budgets, and continuous improvement roadmap.

Required skills and experience

Proven leadership in integrity risk, compliance, ethics, investigations, fraud risk, or related governance functions.
Strong knowledge of risk assessment methodologies, internal controls, and incident/case management.
Ability to influence stakeholders, handle sensitive matters discreetly, and exercise sound judgment.
Excellent communication skills for executive reporting and policy drafting.
Preferred: Experience with sanctions/AML, third-party risk, and regulated or international environments.

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We are seeking a dynamic a Head of Integrity Risk to design, implement, and continuously improve the company’s global integrity risk framework across KYC/AML, Scheme/Compliance, and related areas. Drive a proactive, risk-based culture, provide expert guidance to businesses, ensure regulatory and internal policy alignment, and deliver scalable controls, governance, and assurance across 5 specialized teams.

Day-to-Day Responsibilities

Strategy & Governance
- Define the Integrity Risk CoE vision, strategy, and operating model aligned to the enterprise risk framework.
- Develop and maintain a holistic integrity risk taxonomy, risk appetite statements, and risk-based prioritization across 5 teams.
- Establish and manage governance forums, escalation paths, and reporting cadence to senior leadership and regulators as required.
Team Leadership & Development
- Lead, coach, and develop 5 team leads (or managers) with 25 indirect staff, ensuring high performance, engagement, and succession planning.
- Set objectives, performance metrics, and development plans; conduct regular performance reviews and talent assessments.
- Foster a culture of collaboration, knowledge sharing, and continuous improvement across all teams.
Operational Excellence & Controls
- Design, implement, and optimize end-to-end integrity risk processes (KYC/AML, Scheme/Compliance, Oversight & Control, Partnership & Vendor Risk, etc.) to prevent, detect, and remediate integrity risks.
- Oversee the development and rollout of risk-based controls, monitoring programs, and assurance activities (audits, testing, QA).
- Ensure robust issue management, root-cause analyses, remediation plans, and closing of control gaps.
Regulatory and Policy Alignment
- Monitor regulatory developments and industry standards; translate requirements into practical policies, procedures, and controls.
- Collaborate with Legal, Compliance, Audit, and Business units to ensure compliant processes and timely regulatory filings or audits.
Risk Assessment & Reporting
- Lead the design and execution of enterprise-wide integrity risk assessments, including scenario planning and high-risk verticals.
- Provide timely, accurate, and actionable risk reporting to executive leadership and the board as needed.
Stakeholder Engagement
- Partner with business units, Risk Ops, Internal Audit, and external partners to align on risk priorities and remediation strategies.
- Act as a subject matter expert for integrity risk, supporting incident investigations, remediation efforts, and training.
Data, Analytics & Technology
- Leverage data analytics to monitor indicators, detect anomalies, and measure control effectiveness.
- Oversee the implementation of technology solutions (workflow, case management, automation) to scale risk management capabilities.
Key performance indicators (KPIs)
- - Integrity risk incident response time and closure rate
  - Coverage and effectiveness of controls (control failure rate, testing results)
  - Quality and timeliness of risk reporting to leadership and regulators
  - Training completion rates and staff competency improvements
  - Employee engagement and retention within the CoE
  - Regulatory findings and audit remediation effectiveness
  - Cost efficiency and budget adherence for CoE operations

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

Bachelor’s degree in Risk Management, Finance, Compliance, or a related field. Master’s degree or professional certifications (e.g., CFE, CAMS, CRCM, CIA, CGAP) are a plus.
12+ years in risk/compliance with at least 5 years in a leadership role overseeing multiple teams. Deep domain expertise in KYC/AML, compliance, operations risk, and scheme-related risk are highly desirable.
Leadership: Proven ability to lead large, diverse teams across multiple locations and functions; strong people development and change management skills.
Strategic & analytical: Strong business acumen, risk-based thinking, and data-driven decision making; experience building risk models and reporting dashboards.
Regulatory & stakeholder management: Experience interacting with regulators, auditors, and senior executives; proficient in regulatory frameworks relevant to KYC/AML, sanctions, and financial crime.
Process & controls: Demonstrated success in designing and operating end-to-end risk controls, issue management, remediation, and assurance activities.
Communication: Excellent written and verbal communication; ability to translate complex risk concepts into actionable guidance for business teams.
Collaboration: Strong collaboration and influencing skills; comfortable working in a matrix environment and across geographies.
Tools: Familiarity with risk management platforms, case management systems, data analytics tools, and MS Office. Knowledge of AML/KYC tech stack is a plus.

Perks & Benefits

At Worldline, you’ll have the opportunity to work at the forefront of global payments technology and shape the future of financial transactions. On top of that, you will also:

Be part of an international team that fosters innovation and career growth.
Work on cutting-edge projects involving Artificial Intelligence, Cloud computing, and new technologies.
Benefit from extensive training programs and professional development opportunities.
Enjoy flexible working arrangements and a dynamic work environment.
Receive competitive salary packages plus more.
Access various global and regional benefits designed to support your health, well-being, and personal development.

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.